Privacy Policy

Cappup Privacy Policy

Effective Date: September 22, 2026
Last Updated: September 22, 2026

1. Who We Are

Cappup helps dog parents record meals, potty activity, symptoms, weight, and other routine information, and review their dog’s daily history.

Cappup is operated by Freedom Street LLC (“Cappup,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

  • use the Cappup iOS application;
  • visit cappup.app;
  • join a Cappup waitlist or mailing list; or
  • contact us for support or other purposes.

For privacy questions or requests, contact us at:

hello@cappup.app

2. Information We Collect

Account Information

When you create or use a Cappup account, we may collect:

  • your email address;
  • your name;
  • an account identifier; and
  • authentication-related information necessary to sign you in and secure your account.

Cappup uses Supabase Auth to provide authentication services. Password credentials are processed through Supabase’s authentication service. Cappup does not store your plaintext password in its application database.

Pet Profile Information

You may provide information about your dog, including:

  • name;
  • date of birth;
  • breed;
  • sex;
  • initial and subsequent weight;
  • preferred weight unit; and
  • a pet profile photo.

Providing a pet profile photo is optional.

Pet Activity Records

Cappup allows you to record information such as:

Meal records

  • date and time;
  • food type;
  • quantity;
  • measurement unit; and
  • notes.

Potty records

  • date and time;
  • pee, poop, or both;
  • stool consistency;
  • accident status; and
  • notes.

Symptom records

  • date and time;
  • symptom category;
  • severity;
  • frequency;
  • relevant symptom details; and
  • notes.

Weight records

  • date and time;
  • weight measurement; and
  • notes.

These records are associated with your Cappup account and pet profile.

Cappup is designed for pet-care information. It is not intended to store human medical records or other sensitive personal information about people. Please avoid placing unnecessary personal information about yourself or others in pet notes or photos.

Pet Photos

If you choose to add a pet profile photo, Cappup processes the selected or captured image so it can be displayed with your pet’s profile.

Pet profile images are uploaded to private cloud storage provided through Supabase Storage. Cappup’s database stores information necessary to associate the stored photo with the appropriate pet and account.

Support and Contact Communications

If you contact us through cappup.app, email, or another support channel, we may collect:

  • your name;
  • email address;
  • the contents of your message; and
  • any attachments or other information you voluntarily provide.

Waitlist and Marketing Communications

If you join a Cappup waitlist, newsletter, or similar mailing list, we may collect:

  • your email address; and
  • communication preferences associated with that signup.

You may unsubscribe from optional marketing communications at any time.

Subscription and Purchase Information

Cappup offers paid subscriptions, purchases are processed through Apple’s App Store and StoreKit.

Cappup does not receive or store your full payment-card number.

We may receive information necessary to determine subscription status and provide paid features, such as:

  • subscription status;
  • purchased product or plan;
  • transaction or subscription identifiers;
  • purchase, renewal, cancellation, expiration, or refund events; and
  • related entitlement information.

Cappup uses Superwall to present paywalls, manage subscription-related experiences, and understand paywall and subscription performance. Depending on Cappup’s Superwall configuration, Superwall may process application, session, paywall, device, subscription, and transaction-related events.

Technical and Security Information

Our service providers may automatically process technical information necessary to operate, secure, and troubleshoot Cappup, including information such as:

  • IP address;
  • request timestamps;
  • authentication events;
  • device or operating-system information;
  • application or SDK events;
  • error information; and
  • security or server logs.

We use this information to operate the service, investigate problems, prevent abuse, and protect accounts and systems.

3. Website Cookies and Similar Technologies

cappup.app may use cookies or similar technologies that are necessary to operate the website, provide forms, maintain security, or remember technical preferences.

The website may also use technologies provided by our hosting or form-service providers when you submit a contact form or join the waitlist.

Cappup does not use pet activity information for third-party targeted advertising.

If we introduce non-essential analytics, advertising pixels, or marketing cookies in the future, we will update this Privacy Policy and provide any notice or consent controls required by applicable law.

You may also be able to control cookies through your browser settings.

4. How We Use Information

We use information described in this Privacy Policy to:

  • create, authenticate, maintain, and secure your account;
  • provide Cappup’s pet tracking features;
  • save and display pet profiles and activity records;
  • synchronize supported information between your device and our cloud services;
  • display and manage pet profile photos;
  • maintain your preferences, including your preferred weight unit;
  • provide subscription features and verify subscription status;
  • send password-recovery and other necessary account or service messages;
  • respond to support requests and privacy inquiries;
  • send waitlist, launch, newsletter, or promotional communications that you request;
  • monitor service reliability and diagnose errors;
  • prevent fraud, misuse, unauthorized access, and security incidents;
  • maintain and improve Cappup; and
  • comply with applicable legal obligations and resolve disputes.

We do not use pet symptom, meal, potty, or weight records to provide human medical services.

We do not sell pet activity records.

5. How We Share Information

We disclose information only as reasonably necessary to operate Cappup, provide requested services, comply with law, or protect the service.

Supabase

Cappup uses Supabase for services including:

  • user authentication;
  • account and profile information;
  • pet records;
  • meal records;
  • potty records;
  • symptom records;
  • weight records;
  • cloud database services;
  • pet-photo storage; and
  • server-side account-management functionality.

Access to Cappup’s cloud database and private pet-photo storage is restricted through authentication and access-control policies.

Hostinger

We use Hostinger for website and email-related services.

Depending on the service being used, Hostinger may process:

  • website requests;
  • IP addresses and other server information;
  • contact-form information;
  • email addresses; and
  • the contents of support or account-related email messages.

Apple

Apple processes App Store downloads and any in-app subscription purchases made through Apple’s payment systems.

Apple may provide Cappup with information necessary to determine whether a subscription or purchase is active, expired, renewed, cancelled, or refunded.

Apple’s processing of your information is governed by Apple’s own privacy practices.

Superwall

Superwall is used to provide paywall and subscription-related functionality.

Superwall will process paywall interactions, application events, subscription or transaction information, device information, Cappup account identifiers that we choose to provide, and related usage information necessary to provide its services.

We do not provide Superwall with your pet’s meal, potty, symptom, or weight notes for advertising purposes.

Legal and Business Disclosures

We may disclose information if we reasonably believe disclosure is necessary to:

  • comply with law, regulation, legal process, or lawful government request;
  • enforce our agreements;
  • investigate fraud or security incidents;
  • protect Cappup, our users, or others from harm; or
  • protect our legal rights.

If Freedom Street LLC or Cappup is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

We require service providers that process personal information on our behalf to protect that information consistently with their contractual obligations, applicable law, and the protections described in this Privacy Policy.

6. Photos and Device Permissions

Camera

If you choose Take Photo for your pet’s profile, Cappup requests access to your device’s camera.

Camera access is optional. You may decline permission and continue using Cappup without taking a profile photo.

Photo Selection

If you choose an existing image, Cappup uses Apple’s photo-selection functionality to allow you to select a photo.

Selecting a photo makes the selected image available to Cappup so it can be used as your pet’s profile photo.

Cappup does not require unrestricted access to your entire photo library solely to use Apple’s system photo picker.

You may change device permissions for Cappup through iOS Settings.

Revoking permission prevents future access under that permission but does not automatically delete information you previously uploaded to Cappup.

You may remove information through available Cappup controls or delete your account as described below.

7. Data Storage, Retention, and Deletion

On-Device Storage

Cappup stores certain application information locally on your device using Apple’s application-storage technologies, including SwiftData and system preferences.

This local information may include cached copies of your pet profile and activity history to support application functionality.

Removing the Cappup app from your device generally removes data stored inside the application’s local container. Deleting the app does not by itself delete your Cappup cloud account or cloud-stored information.

Cloud Storage

Cloud-backed Cappup information may be stored using Supabase services, including:

  • account/profile information;
  • pet information;
  • activity logs;
  • weight records; and
  • pet profile photos.

Cloud information may be processed in the United States or other countries where our service providers and their subprocessors operate.

Retention

We generally retain account and pet information for as long as your Cappup account remains active or as reasonably necessary to provide the service.

Waitlist or optional marketing information may be retained until you unsubscribe, ask us to delete it, or it is no longer reasonably necessary for the purpose for which it was collected.

Support communications may be retained for as long as reasonably necessary to respond to requests, maintain records, prevent abuse, or meet legal obligations.

Security, transaction, and technical records may be retained for a reasonable period where necessary for security, fraud prevention, accounting, dispute resolution, or legal compliance.

Account Deletion

You can initiate account deletion directly inside the Cappup app.

Open Cappup, sign in, open Settings, select Delete Account, and follow the confirmation steps.

When the account-deletion process completes, Cappup deletes the account and associated Cappup data from its active systems, including associated cloud pet records and stored pet profile photos, except where retention is required by law or reasonably necessary for matters such as fraud prevention, security, accounting, or legal claims.

Copies of deleted information may temporarily remain in routine service-provider backups until those backups are overwritten or expire according to the provider’s retention practices.

Deleting Cappup from your device or signing out does not delete your cloud account.

Subscriptions and Account Deletion

If you have an active App Store subscription, deleting your Cappup account does not necessarily cancel billing for that subscription.

Subscriptions are managed through Apple. You can review or cancel an App Store subscription through your Apple account’s subscription settings.

8. Security

We use reasonable administrative and technical safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

These safeguards include measures such as:

  • authenticated account access;
  • database access controls;
  • row-level access policies intended to restrict users to their own information;
  • private cloud-storage access controls for pet photos;
  • secure network connections provided by our service providers; and
  • keeping privileged server credentials out of the iOS application.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

If you believe your Cappup account or information may have been compromised, contact us at hello@cappup.app.

9. Your Choices and Privacy Rights

Access and Correction

You can update supported account and pet-profile information using Cappup’s available controls.

You may also contact us at hello@cappup.app to request access to or correction of personal information associated with you.

Data Deletion

You may delete your Cappup account directly through the app as described in Section 7.

You may also contact us regarding a privacy or deletion request.

We may need to take reasonable steps to verify that a person submitting a request is authorized to act on the relevant account.

Device Permissions

You can manage optional permissions, including camera access, through iOS Settings.

Email Communications

You can unsubscribe from optional marketing communications by using the unsubscribe option provided in the message, where available, or by contacting us.

Account, security, transaction, or other service-related messages may still be sent when necessary to operate your account or provide a service you requested.

Additional Privacy Rights

Depending on where you live, applicable privacy laws may give you additional rights concerning your personal information, which may include rights to:

  • know or access information;
  • correct inaccurate information;
  • delete information;
  • obtain a portable copy of certain information;
  • restrict or object to certain processing; or
  • appeal or complain about certain privacy decisions.

We will respond to valid requests in accordance with applicable law.

We will not discriminate against you for exercising privacy rights provided by applicable law.

10. Children’s Privacy

Cappup is intended for adult dog owners and caregivers. It is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information directly from a child under 13 in circumstances where parental consent is required, we will take appropriate steps to delete the information or otherwise comply with applicable law.

If you believe a child under 13 has provided personal information directly to Cappup, contact us at hello@cappup.app.

11. No Sale of Personal Information and Advertising

Cappup does not sell your pet activity records or personal information for monetary consideration.

Cappup does not use pet meal, potty, symptom, weight, or profile information to provide third-party targeted advertising.

Cappup does not currently operate an advertising network.

If our practices materially change, we will update this Privacy Policy and provide any consent or choices required by applicable law and Apple’s platform requirements before using information for the new purpose.

12. International Processing

Cappup and its service providers may process information in countries other than the country where you live.

Those countries may have privacy laws that differ from those in your jurisdiction.

Where applicable law requires specific safeguards for international transfers of personal information, we and our service providers will use appropriate transfer mechanisms or other legally recognized safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy as Cappup, our service providers, or applicable requirements change.

When we update the policy, we will revise the Last Updated date above and publish the updated version.

If a change materially affects how we collect, use, or disclose personal information, we will provide additional notice or request consent where required by applicable law.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or Cappup’s privacy practices, contact:

Freedom Street LLC — Cappup
Email: hello@cappup.app